1) The Licensee of this site is Profit Guardian Pty Ltd (the ‘Company’) (ABN 70 133 787 407).
2) Our Commitment
The privacy of our employees, our clients and their data is very important to us. We are committed to protecting privacy. We support and are bound by the Australian Privacy Principles.
3) Collection and Use of Personal Information
The Company may obtain personal information for the purpose of providing services to clients. This may include but not limited to a name, email, username and password. The Company only collects information consented by the client. Where the Company collects data for a specific business purpose it will not use that information other than for that purpose or for such related purposes as a reasonable person would expect the data to be used. We will not use, share or make available your personal information to third parties. If you don’t want to provide us with personal information, you don’t have to, but it might mean you can’t use some parts of our website or services.
4) Personal Information
Personal Information is the information required to allow you to operate within the site. Data refers to information of a financial nature that you enter into the application. Access to personal information is restricted to authorized employees for the Company’s purposes. Access to the data you have entered into the application is restricted to users of your account and authorized employees of the Company on invitation for technical support or diagnostic purposes. This information is stored on secured premises with databases protected from unauthorized access.
5) Credit Card Security
Your credit card details are never sent to the Company’s server, and hence are not stored. Instead they are sent in encrypted form to Stripe.com. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
6) Data Security
We understand that you’re concerned about the security and privacy of your online information. This is why we use Let’s Encrypt as our Certificate Authority. Let’s Encrypt has issued a SSL certificate which certifies your valuable data is encrypted when you interact with our site. All data passed between our web server and your browser remains private and secure.
To find out more about SSL or Let’s Encrypt, please visit Let’s Encrypt.
7) Access to information
Most of the personal information is accessible via the ‘Edit User’ section of the application. This is only accessible with a valid Username and Password. Any requirements beyond that can be requested through the ‘Contact Us’ to address as required. Use this feature if you wish to have your personal information updated or removed.
If you wish to make a complaint about the Company’s privacy practices we request that you first contact the Company with the details of your complaint at Contact Us. The Company undertakes that your complaint will be investigated diligently and our response provided to you as soon as reasonably practicable. However, you have the right to complain to the officer of the Privacy Commissioner within Australia either in the first instance or, if you feel the Company has not handled your complaint adequately. A complaint to the Commissioner must be made in writing, but may be contacted for help by ringing the Privacy Commissioner’s hotline services in Australia on 1300 363 992. You may also obtain information about the complaint process from www.privacy.com.au.
Completed complaint forms should be sent to:
Director of Compliance
Office of the Australian Information Commissioner
GPO Box 5218 Sydney, NSW 2001, Australia